Hours of operation are 11am – 11pm Monday – Saturday and 11am – 9pm on Sundays.
Dial 518-381-2450 or 1-800-342-4287 to reach the live operator.
As of November 2019 518-370-5111 is no longer in service
Once you are on the phone the operator will ask you for your account number and PIN. Once you have given that information the operator will give you your account balance. You then give the operator your wager in the following order:
- Track
- Race
- Bet Type
- Amount
- Runners
The operator will then read back your wager asking you if you accept. If that wager is the wager that you want you say “Yes, I accept.”
It is your responsibility to listen to the operator carefully. If the wager read back to you is not the wager you want to make do not tell the operator that you accept the wager. Please note that once you accept the wager as it is read back to you by the operator that wager is deemed final and accepted. If it is realized that the wager is incorrect but you have already accepted the wager, in order to receive your money back, you must cancel the wager before the races goes off. Please note there are no cancellations once the race has gone off.
Type of bets:
Normal Capital Bets Account:
This allows the customer to bet on all available racetracks. Win, place and show bet payoffs are subject to a 5% surcharge. Exotic bets are subject to a 6% surcharge.
VIP Account:
This allows customers to bet on all available racetracks. This account provides an opportunity to receive track prices as long as the balance is over $300 at the time of the wager.